How it works
Dot isn't a generic phone tree. She's a receptionist we build and train specifically for how your business runs, your services, your hours, your way of handling a call. Here's exactly how it comes together.
It starts with a short conversation about your business. We turn that into a receptionist with her own name, voice, and personality, matched to your brand, not a robotic default.
Then we train her on the things that matter: your services and how you describe them, your hours, your booking rules, the questions your callers actually ask, and exactly what she should, and shouldn't, say. She greets every caller in your business's name and sounds like someone you'd be glad to have at the front desk.
Before she goes live, we test her against real call scenarios and tune her until she gets them right.
Every business runs differently, so Dot is shaped to yours. We tailor her to your industry and the way you work, a med spa, a clinic, a home-services company and a law office all need her to behave differently.
You keep your existing number, nothing to rip out. With a simple call-forwarding setting from your phone or carrier, you decide which calls reach Dot:
We walk you through the exact setting for your phone system. It takes minutes and you can change it anytime.
Dot checks your real availability and writes the appointment straight into your calendar, synced two-way with Google Calendar, Outlook / Microsoft 365, or Apple Calendar. If you're busy on your calendar, she won't offer that time, so you never get double-booked.
The moment a booking lands, you get a text with the details, and the caller gets a confirmation. Dot can also text you instantly when something needs a human, an upset caller, an urgent request, a VIP. All compliant, with opt-out built in.
The everyday connections work out of the box. And if your business runs on something specific, we build a custom integration for it.
Ready to go
Custom integrations
We can custom-integrate Dot with the system your business already lives in, your CRM, point-of-sale, or practice/business-management software (think Boulevard, Mindbody, Square, or your in-house tool). If it has an API, we can wire Dot into it so bookings and details flow right where your team works. Tell us what you use and we'll scope it.